Technical Support


Nothing is more annoying than having an important meeting but some participants cannot make it because they got stuck in traffic, their flight has been cancelled, or they missed their connecting train. Luckily, this cannot happen during an online session. Nevertheless, there are other factors to consider which can delay a meeting or might make it for certain persons difficult to attend. Small things such as an incorrectly plugged in headset of an inexperienced chair person, for instance, might cause a long delay of a meeting.

Our professional support team makes sure that this does not happen and your online session can begin on time and run smoothly.

The vitero support team consists of IT professionals located at vitero GmbH, you can reach directly and without long hold times. Our technical support personnel are specialized on solving problems in internet-based live communication and work with well-founded routine. The support takes places either by phone (German or English) or via remote support directly in the virtual team room.

Select your service from the following specialised support services:


Our vitero support hotline is available for our customers with technical questions:

German- & English hotline

Monday to Friday (apart from German national holidays)
8:00 am to 17:00 pm (MEZ / MESZ)

  • Telephone:
  • +49 (0) 711 68 68 988-99
  • E-mail:
  • virtual team room

English hotline

At all times (with a separate order)

Telephone: +49 (0) 711 93 70 90 73

Further support services

Meeting preparations

The preparation for meetings includes setting up a vitero session. A corresponding group is created, the session files (e. g. presentation) are uploaded, user accounts are created if necessary and the participants are invited to the session via e-mail.

Technical checks

If requested, a so-called technology check can be carried out with our support before a first vitero meeting or in the event of problems. Please feel free to make an appointment.

Initial support

One of our support experts is with you at the beginning of you online session to take care of ideal audio settings and to solve minor technical problems such as an incorrectly selected sound card.

Technical consulting

When integrating vitero into your company's IT landscape (on-premises or dedicated hosting) the configuration and consulting is for free. For the installation of servers on site or via remote including instructing the system administrator we provide you with an all-inclusive price.

Technical project support

For pilot and introductory projects, the customer can request a technical project manager.

Conceptional support

Our team of consultants supports you with different services such as co-moderation, consulting and supporting chair persons.

First-level-support trainings

Our IT experts pass on their knowledge to your internal support division. For this, we offer first level support training.

We gladly help you finding the right support services for your scenario.

Live E-Communication with vitero:

  • Simple and intuitive handling
  • Moderation possible
  • Based on scientific findings
  • Very flexible and adaptable
  • Tab-proof due to servers in Germany

Oriana D'Aleo:

One criterion was the user interface with the personalized avatars which contributed to a nice, personal atmosphere in the virtual Meeting.

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eLearning AWARD 2021: Awards for AUDI AG and vitero GmbH

"Leading in the crisis and afterwards" – AUDI AG and vitero GmbH were awarded for this project in the category "Synchronous Learning".

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One year remote working with vitero

Thanks to the virtual team room, meetings also succeed when working from home. But what can you do to improve the team spirit? Find out what we have learned for our everyday work.

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Awarded for "Distance and Remote Learning"

vitero has been recently honoured as one of the leading providers in Europe by the US magazine Education Technology Insights.

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Patented in the USA: Inspiring virtual environments

Whether in a circle of chairs or during a walk in the woods – in the future, the virtual environments in vitero inspire will encourage creativity and innovative capabilities of users.

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Jetzt testen!

Test now!

We offer various possibilities to get in touch with our software. 

vitero test session

You would like to experience a vitero session and learn more about the various possibilities to use vitero for online communication?

Test vitero authentically

We arrange an authentic virtual session (up to 90 minutes, meeting or training) in your company.

Pilot project

We support you in testing vitero for a few months in some smaller groups before introducing the software company-wide.

You have any questions? You need our help to choose?
Just make a non-binding call:

+49 (0) 711 / 686 89 88 - 0