Technical Support

Nothing is more annoying than having an important meeting but some participants cannot make it because they got stuck in traffic, their flight has been cancelled, or they missed their connecting train. Luckily, this cannot happen during an online session. Nevertheless, there are other factors to consider which can delay a meeting or might make it for certain persons difficult to attend. Small things such as an incorrectly plugged in headset of an inexperienced chair person, for instance, might cause a long delay of a meeting.

Our professional support team makes sure that this does not happen and your online session can begin on time and run smoothly.

The vitero support team consists of IT professionals located at vitero GmbH, you can reach directly and without long hold times. Our technical support personnel are specialized on solving problems in internet-based live communication and work with well-founded routine. The support takes places either by phone (German or English) or via remote support directly in the virtual team room.

Select your service from the following specialised support services:

Hotline

Our vitero support hotline is available for our customers with technical questions:

German- & English hotline

Monday to Friday (apart from German national holidays)
8:00 am to 17:00 pm (MEZ / MESZ)

Telephone:
E-mail:
virtual team room

English hotline

At all times (with a separate order)

Telephone: +49 (0) 711 93 70 90 73

Further support services

Meeting preparations

The preparation for meetings includes setting up a vitero session. A corresponding group is created, the session files (e. g. presentation) are uploaded, user accounts are created if necessary and the participants are invited to the session via e-mail.

Technical checks

If requested, a so-called technology check can be carried out with our support before a first vitero meeting or in the event of problems. Please feel free to make an appointment.

Initial support

One of our support experts is with you at the beginning of you online session to take care of ideal audio settings and to solve minor technical problems such as an incorrectly selected sound card.

Technical consulting

When integrating vitero into your company's IT landscape (on-premises or dedicated hosting) the configuration and consulting is for free. For the installation of servers on site or via remote including instructing the system administrator we provide you with an all-inclusive price.