E-Mediation / Online Konfliktmoderation


Live e-mediation means that the mediation process is partly or as whole moved to the virtual room. The match between the technological system (online communication software) and the social system (relation between mediator and client) is regarded as a pivotal factor for success. vitero fulfills its function as the interface perfectly. 
Typically, online mediation takes place in a synchronous way, i.e. all relevant persons are simultaneously in the virtual room. Most of the time, the oral communication dominates. Therefore, live online communication in vitero differs from other software-supported offers in the field of online conflict resolution as the latter are typically asynchronous and text-based.

Online Mediation as Full Package

Online Mediation as Full Package

A professional mediator with years of experience in online communication guides through the online conflict resolution process. Upon request, single parts of the mediation process can take place in presence.

Supported by Professional Online Co-Mediation

Alternatively, you may also book an online co-mediator when licensing a vitero room. As mediator you do not need any experience handling the virtual room or concerning the special requirements of online communication - you can focus solely on your clients. A professional mediator and vitero senior consultant will be at your side to operate the software so you do not have to worry about technical things.

Live E-Communication with vitero:

  • Simple and intuitive handling
  • Moderation possible
  • Based on scientific findings
  • Very flexible and adaptable
  • Tab-proof due to servers in Germany

Wilhelm Stock:

"Thanks to its enormous fields of application, the software's economic viability became easily apparent and was even proven during the pilot Project."

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Winner of the eLearning AWARD 2018 "Virtual Classroom"

Along with the project partner BSH Hausgeräte GmbH, vitero was awarded the eLearning AWARD 2018 in the category "virtual classroom". Learn more in the project report.

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Lufthansa and vitero win eLearning Award

The Lufthansa Group won the eLearning Award in the category “Virtual Classroom” for using vitero in their worldwide employee training and the virtual general meetings.

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vitero cooperation with Blended Communication

The Dutch expert for collaboration and communication, Blended Communication, has acquired the exclusive rights to distribute vitero within Benelux countries.

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Model project “Learning German in the virtual classroom“ has started

The aim is to offer live online German classes to refugees in Baden-Wuerttemberg quickly and unbureaucratically, so that the integration in the job market is accelerated.

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We offer various possibilities to get in touch with our software. 

vitero test session

You would like to experience a vitero session and learn more about the various possibilities to use vitero for online communication?

Test vitero authentically

We arrange an authentic virtual session (up to 90 minutes, meeting or training) in your company.

Pilot project

We support you in testing vitero for a few months in some smaller groups before introducing the software company-wide.

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