E-Mediation / Online Konfliktmoderation

Data Protection

vitero Data Protection Information

Version of: June 2018

The following Data Protection Information applies to the use of our online content [www.vitero.de] (hereinafter referred to as “website”). We at vitero GmbH respect your privacy and take the protection of your personal data very seriously. Your personal data are collected and processed in compliance with the applicable data protection requirements, especially the data protection laws of the Federal Republic of Germany and the General Data Protection Regulation (GDPR).

The following Data Protection Information apply to the Internet presence of vitero GmbH. This website contains links to third-party websites (external links). Liability for these websites resides with their respective operators. If you notice that links on our website refer to Internet sites whose content violates applicable law, please inform us by emailing info@vitero.de.

1. Controller

The controller for the processing of your personal data in the sense of Article 4(7) GDPR is
vitero GmbH
Nobelstr. 15
70569 Stuttgart
Telefon: +49 (0) 711 / 686 89 88-0
E-Mail: info@vitero.de

You can reach our data protection officer at the address above or the following email address: datenschutz@vitero.de

2. For what purposes are your personal data processed, and on what legal basis?

(a) When you visit our website

When you view our website, the browser used on your terminal device automatically sends information to our website’s server. This information is stored temporarily in a so-called log file. The following information is collected in the process without your intervention and stored until automatic erasure:

  • the IP address of the querying terminal device,
  • the date and time of the access,
  • the name and URL of the retrieved file,
  • the website from which the access occurred (referrer URL),
  • information about the browser used and, if applicable, the operating system of your computer and name of your access provider.

We process the above-named data for the following purposes:

  • ensuring that the connection to the website is established smoothly
  • ensuring convenient use of our website
  • analyzing system security and stability
  • ensuring IT security and IT operation
  • advertising our own web seminar content and the products of vitero GmbH

The legal basis for the data processing is Article 6(1) sentence 1 point (b) or (f) GDPR. Our legitimate interest follows from the purposes of data collection listed above. Under no circumstances do we use the collected data for the purpose of drawing conclusions about your identity. In addition, we use cookies and analysis services during your visit to our website. You can find more detailed explanations of this in sections 3 and 5 of this Data Protection Information.

(b) When you contact us, e.g. by email or contact form

Personal data are collected if you contact our company. When the contact form provided on our website is used, the nature and scope of the data collected are obvious from the contact form itself; when you contact us by other means (e.g., email), you determine the nature and scope of the data you send us yourself in the message you send. The data are used exclusively for the purposes of communication, the processing of your request, and the associated technical administration. The data processing for the purpose of contacting us takes place in accordance with Article 6(1) sentence 1 points (a) and (b) GDPR on the basis of the consent you voluntarily give or in order to meet our (pre)contractual obligations. The personal data collected by us are deleted automatically once the request you make has been taken care of, insofar as the matter has been conclusively resolved and no statutory retention obligations oppose the deletion (Article 6(1) point (c) GDPR). The email address is stored exclusively for correspondence with you and is not shared with third parties.

(c) Participation in web seminars and online events

Personal data are collected if you register for web seminars and/or other online events of our company. When the contact form provided on our website is used, the nature and scope of the personal data collected are obvious from the form itself. The data are used exclusively for the purposes of communication and the associated necessary technical administration. Data processing for the purposes of participation in our online events takes place in accordance with Article 6(1) sentence 1 points (a) and (b) GDPR on the basis of the consent you voluntarily give or in order to allow the participation you request. The personal data collected by us are deleted automatically after your participation, insofar as you do not want to be contacted further and no statutory retention obligations oppose the deletion (Article 6(1) point (c) GDPR). The email address is stored exclusively for correspondence with you and is not shared with third parties.

(d) Job applications

You can apply by email for open positions we advertise or on your own initiative. The exclusive purpose of collecting your data is processing applications, i.e. selecting the applicants for the purpose of potentially establishing an employment relationship. As a general rule, your data are only shared with the company-internal positions responsible for the specific application process and with employees of the corresponding departments of our company. Your application data are not used or shared with third parties beyond this. If we cannot offer you a position that currently needs to be filled, but your profile could be of interest for positions to be filled in the future, we store your application data for twelve months, insofar as you have given us your express consent to store and use your data. You can withdraw your application at any time if you are no longer interested in the position. Your application will then no longer be considered in the further applicant selection process. Once the applicant selection process ends, or if you withdraw your application, your data are deleted in accordance with the applicable legal requirements.

(e) Subscribing to and reading newsletters

To receive a newsletter from vitero GmbH, it is necessary to provide your email address, your title (gender), and your last name. Before the newsletter is sent, you must confirm that we should activate the newsletter service for you through a so-called double opt-in procedure. You then receive a confirmation and automation email from us in which we ask you to click the link in the email to confirm that you want to receive our newsletter. Sendinblue is used as newsletter software. Your data will be transmitted to Sendinblue GmbH. Sendinblue is prohibited from selling your data and using it for purposes other than sending newsletters. Sendinblue is a German, certified provider, which has been selected in accordance with the requirements of the General Data Protection Regulation and the German Federal Data Protection Act. You can find more information here: de.sendinblue.com/informationen-newsletter-empfaenger/. You can withdraw your consent to receive the newsletter at any time, thereby unsubscribing from the newsletter.

We store the registration data as long as they are needed in order to send the newsletter. We store the record of the registration and the sending address as long as an interest exists in proving that consent was given originally, which is normally at most three years in accordance with the limitation periods for claims under civil law.

The legal basis for sending the newsletter is your consent in accordance with Article 6(1) sentence 1 point (a) in connection with Article 7 GDPR in connection with §7 para. 2 no. 3 of the Unfair Competition Act (UWG). The legal basis for recording the registration is our legitimate interest in proving that the newsletter was sent with your consent. You can cancel the registration at any time without incurring costs other than the transmission costs according to the basic rates. Communication in text form through the contact data in section 1 (e.g., email, fax, or letter) suffices for this purpose. You will also find an “unsubscribe” link in every newsletter, of course.

3. Cookies

We use so-called session cookies in order to optimise the user-friendliness of our website. A session cookie is a small text file which is sent from the respective servers when an Internet site is visited and is temporarily stored on your hard drive. This file as such contains a so-called session ID through which the various queries of your browser can be associated with the same session. They allow your computer to be recognised if you return to our website. These cookies are deleted once you close your browser. They serve to store information temporarily, e.g. for statistical analyses or for the purpose of managing the connection during your visit to our website.

We also use persistent cookies (also small text files that are stored on your terminal device) to a small extent, which remain on your terminal device and allow us to recognise your browser the next time you visit. These cookies are stored on your hard drive and are deleted automatically after a set time period. Their lifespans range from one month to 10 years. They allow us to present our content to you in a more user-friendly, effective, and secure manner and show you information specifically tailored to your interests, for example.

Our legitimate interest in the use of cookies in accordance with Article 6(1) sentence point (f) GDPR consists in making our website more user-friendly, effective, and secure.

The cookies store the following data and information, for example:

  • login information
  • language settings
  • search terms entered
  • information about the number of views of our website and the use of individual functions of our Internet presence.

When the cookie is activated, it is assigned an identification number; your personal data are not associated with this identification number. Your name, IP address, or similar data that would make it possible to associate the cookie with you are not stored in the cookie. On the basis of the cookie, we receive only pseudonymised information, for example about which pages of our website are visited, what products/services are viewed, etc.

You can configure your browser in such a way that you are informed in advance about the setting of cookies and can decide in individual cases whether to exclude the acceptance of cookies for specific cases or in general, or to completely prevent cookies. This may restrict the functionality of the website.

Possibility of objection: If you do not want cookies to be used or want to delete existing cookies, you can disable and remove them through your Internet browser. You can find more information on deleting or blocking cookies in the help files of your browser or on the Internet, e.g. with search queries such as “disable cookies” or “delete cookies” (instructions for deletion in Microsoft Internet Explorer, in Mozilla Firefox, in Safari, in Google Chrome).

4. YouTube

On our website, we use the video platform YouTube, which is operated by YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA. This is a video platform that allows sharing of audio and video files. The embedded YouTube player establishes a connection to YouTube so video or audio files can be transferred and played back. The retrieval of such a video or audio file also causes data to be sent to YouTube as the responsible entity. vitero is not responsible for the processing of these data. You can find YouTube’s privacy policy here.

5. Google Analytics

The websites of vitero use the web analysis service of Google Inc. (“Google”) to analyze the use of the websites: Google Analytics. A cookie is set for this purpose. Through this cookie, information about your use of this website is generated (including your IP address), which is sent to a Google server in the USA and stored there.
The legal basis for this is our legitimate interest according to Article 6(1) sentence point (f) GDPR.

Google has accepted the Privacy Shield agreed between the European Union and the USA and been certified accordingly. By doing so, Google undertakes to meet the standards and requirements of European data protection law. You can find more information at the following link: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.

The websites of vitero use Google Analytics exclusively with the IP anonymization extension so that further processing of IP addresses only takes place in truncated form, in order to exclude the possibility of associating them with particular persons. Through the IP anonymization on this website, Google truncates your IP address within member states of the EU or other signatory states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the USA and truncated there.

GGoogle will use this information in order to analyze your use of the website, to compile reports on the website activities for the website of vitero, and to provide further services related to the website use and the Internet use. Under no circumstances will Google associate your IP address with other data of Google. By using this website, you declare your consent to the processing of the data concerning you collected by Google in the manner described above and for the purpose named above.

Under some circumstances, Google may transfer this information to third parties if this is legally required or insofar as third parties process these data on behalf of Google. You can learn more about the security and privacy principles of Google Analytics here.

Possibility of objection: You can object to data collection and storage by Google Analytics at any time with effect for the future. In addition, you have the option of installing a browser plug-in provided by Google. This is available for various browser versions and can be downloaded here. Alternatively you can deactivate Google Analytics with the following link: Click here. By clicking the link the Google Tag Manager saves a cookie on your device that blocks tracking by Google Analytics. Be aware: If your browser cache is deleted, the cookie will also be removed and you will have to deactivate the tracking again.

6. Google Tag Manager

This website uses Google Tag Manager, a solution used for managing an interface through website tags. Google Tag Manager is a cookie-free domain that collects no personal data. The tool instead serves to trigger other tags, which collect data themselves under some circumstances. Google Tag Manager does not access the data of the other tags. If a deactivation is performed on the domain or cookie level, it persists for all tracking tags implemented with Google Tag Manager. You can find the use policy for Google Tag Manager at the following link: https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/

Click here to be excluded from data collection via Google Tag Manager.

7. Google Ads Conversion Tracking

This website also uses Google conversion tracking. In this process, Google Ads sets a cookie on your computer if you have reached our website through a Google ad. These cookies expire after 30 days and do not serve to identify you personally. If the user visits particular pages of the website of the Google Ads customer and the cookie has not yet expired, Google and the customer can see that the user has clicked the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Thus, cookies cannot be tracked across the websites of Google Ads customers. The information obtained through the conversion cookie is used to compile conversion statistics for Google Ads customers who have decided to use conversion tracking. The Google Ads customers learn the total number of users who have clicked their ad and have been redirected to a page with a conversion tracking tag. However, they receive no information that could be used to identify the user personally. If you do not want to participate in the tracking process, you can refuse to allow a cookie, which is necessary for this purpose, to be set, for example through a browser setting that disables automatic setting of cookies in general. You can also disable cookies for conversion tracking by configuring your browser to block cookies from the domain “www.googleadservices.com”. You can find Google’s statement on data protection for conversion tracking here.

8. Your rights as the data subject

You have the right to obtain information at any time at no cost about the processing of your stored personal data, the right to withdraw your consent under data protection law, the right to have the personal data concerning you transferred in a machine-readable format, and the right to rectification (if the stored data are incorrect or no longer current) or erasure of these data (“right to be forgotten”). If erasure is exceptionally not possible due to other legal requirements, the data will be locked so they are only available for the legal purpose. Furthermore, you can have the processing of your data restricted and object to the data processing in accordance with Article 6(1) point (e) or (f) GDPR. You also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work, or the place of the alleged infringement if you are of the opinion that the processing of personal data concerning you is unlawful.

9. Duration of storage

Unless something to the contrary is communicated or indicated, we only store personal data as long as is necessary in order to fulfill the purposes pursued, or as long as we have a legitimate interest in further storage.

In all other cases, we delete your data, with the exception of such data as we must continue to store in order to comply with statutory retention periods (e.g., under tax law or commercial law). They are then deleted after the statutory retention period expires.

10. Right to withdraw/right to object

Insofar as your personal data are processed on the basis of legitimate interests as per Article 6(1) sentence 1 point (f) GDPR, you have the right to object in accordance with Article 21 GDPR to processing of your personal data if grounds exist based on your particular situation, or if the objection is against direct advertising. In the latter case, you have a general right to object, which we honor without the need to indicate a particular situation. If you would like to exercise your right to withdraw or object, it suffices to send an email to datenschutz@vitero.de.

11. Further information

Your trust is important to us. Therefore, we will be happy to provide you information about the processing of your personal data. Please direct your questions to datenschutz@vitero.de.

Live E-Communication with vitero:

  • Simple and intuitive handling
  • Moderation possible
  • Based on scientific findings
  • Very flexible and adaptable
  • Tab-proof due to servers in Germany

Rainer Horn:

"vitero is the only software capable of replacing real-life training with virtual Training."

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