Virtual Consulting

Customer service can be a time and money consuming business – especially, when you offer prospect and existing customers the service of personal consulting by your own consultants or by call center agents. So far consultation talks for the most part take place either via phone or on site. But phone calls have the great disadvantage that both dialogue partners do not see one another and also cannot see relevant contents. The latter could be documents, films, websites or products, which then have to be verbosely described. Business trips on the other hand cannot always be justified economically – too expensive, too time consuming.

Create clarity!

Web conferences with vitero offer an increasingly popular alternative for consultants and call center agents. The dialogue partners are represented with their photo or webcam picture inside the virtual conference room, thus creating a personal atmosphere. Via application sharing documents, websites or films can be discussed and edited or software can be presented. In addition, the virtual team room has adequate tools to structure the dialogue effectively (e.g., referencing tools). The talks become transparent, agreement unambiguous and customers gain a better impression of your products.

As simple as picking up the receiver

Screenshot¹

To convene an online consultation is as simple as picking up the telephone receiver. With the vitero Outlook AddIn you can send a ready-made calendar entry (incl. direct session link) to your dialogue partner. By clicking the direct session link, the invitee can easily enter the correct meeting room – that’s it. In this way you can realise ad hoc appointments or clarifications with several participants effectively. Alternatively, the link to the virtual room can be implemented into your own website (via vitero web service interface). Participation via telephone or with mobile devices is supported as well.

Intuitive and secure

Especially for new users switching to virtual meetings is easy thanks to the intuitive handling of vitero. The virtual room is quickly launched just like a conventional website with a link. In case you use our html-5 access, loading takes just about one second. The confidentiality of your talks is guaranteed by encrypted transmission according to online banking standards, by servers in Germany certified according to ISO 27001, and by our software architecture designed for data protection.

For further information on data protection see: vitero security aspects (pdf)

¹The graphic is an illustration that does not represent an assurance of properties.

Advantages
Services
References

Ergonomics & Presentation

Intuitive handling brings high user acceptance
Presenting, editing, and referencing on meeting contents

Seamlessness & Customisability

Quick and easy start of sessions
Integration into Outlook incl. default e-mail
Integration into website via vitero web service interface
Adaptable to your corporate design

Reliability, Security & Data Protection

Server & company location Germany
Strict compliance with European and German data protection standards
Flexible and secure communication via VoIP and telephone

Basic Training for Chairpersons

Learn how to moderate online meetings effectively in vitero
Ideal for project managers, team managers, heads of the department, external moderators, heads of the division, chairpersons of commitees
Service description

Advanced Training for Chairpersons

Learn how to moderate complex work meetings in larger groups in vitero
Ideal for project managers, team managers, chairpersons
Service description

Pilot Projects

Test and assess vitero for up to three months at no license costs, professional consulting included
Technical, organizational and methodical-didactical consulting, co-moderation, evaluation and support
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Change Management

Professional consulting during the phase of system introduction to ensure seamless integration of vitero into your company’s workflow
Consulting, evaluation and permanent optimisation of usage
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Technical Support

Technical checks (in groups or individual)
Introductory support at the beginning of sessions
Support hotline
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Software Development

Adaptation services to meet company-specific requirements
Extension of single features up to the point of complete modules
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Hardware Services

Europe-wide delivery of vitero-certified headsets, webcams and hands-free devices
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RWE

RWE is one of Europe’s five leading electricity and gas companies. Through our expertise in oil, gas and lignite production; electricity generation from gas, coal, nuclear and renewables; energy trading as well as electricity and gas distribution and sales; we are active at all stages of the energy value chain.
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