Virtual Consulting

Customer service can be a time and money consuming business – especially, when you offer prospect and existing customers the service of personal consulting by your own consultants or by call center agents. So far consultation talks for the most part take place either via phone or on site. But phone calls have the great disadvantage that both dialogue partners do not see one another and also cannot see relevant contents. The latter could be documents, films, websites or products, which then have to be verbosely described. Business trips on the other hand cannot always be justified economically – too expensive, too time consuming.

Create clarity!

Web conferences with vitero offer an increasingly popular alternative for consultants and call center agents. The dialogue partners are represented with their photo or webcam picture inside the virtual conference room, thus creating a personal atmosphere. Via application sharing documents, websites or films can be discussed and edited or software can be presented. In addition, the virtual team room has adequate tools to structure the dialogue effectively (e.g., referencing tools). The talks become transparent, agreement unambiguous and customers gain a better impression of your products.

As simple as picking up the receiver

Outlook AddIn

To convene an online consultation is as simple as picking up the telephone receiver. With the vitero Outlook AddIn you can send a ready-made calendar entry (incl. direct session link) to your dialogue partner. By clicking the direct session link, the invitee can easily enter the correct meeting room – that’s it. In this way you can realise ad hoc appointments or clarifications with several participants effectively. Alternatively, the link to the virtual room can be implemented into your own website (via vitero web service interface). Participation via telephone or with mobile devices is supported as well.

Intuitive and secure

Especially for new users switching to virtual meetings is easy thanks to the intuitive handling of vitero. The virtual room is quickly launched just like a conventional website with a link. In case you use our html-5 access, loading takes just about one second. The confidentiality of your talks is guaranteed by encrypted transmission according to online banking standards, by servers in Germany certified according to ISO 27001, and by our software architecture designed for data protection.

For further information on data protection see: vitero security aspects (pdf)

1 The graphic is an illustration that does not represent an assurance of properties.

  • Advantages
  • Services
  • References

Ergonomics & Presentation

  • Intuitive handling brings high user acceptance
  • Presenting, editing, and referencing on meeting contents

Seamlessness & Customisability

  • Quick and easy start of sessions
  • Integration into Outlook incl. default e-mail
  • Integration into website via vitero web service interface
  • Adaptable to your corporate design

Reliability, Security & Data Protection

  • Server & company location Germany
  • Strict compliance with European and German data protection standards
  • Flexible and secure communication via VoIP and telephone

Basic Training for Chairpersons

  • Learn how to moderate online meetings effectively in vitero
  • Ideal for project managers, team managers, heads of the department, external moderators, heads of the division, chairpersons of commitees
  • Service description 

Advanced Training for Chairpersons

  • Learn how to moderate complex work meetings in larger groups in vitero
  • Ideal for project managers, team managers, chairpersons
  • Service description

Pilot Projects

  • Test and assess vitero for up to three months at no license costs, professional consulting included
  • Technical, organizational and methodical-didactical consulting, co-moderation, evaluation and support
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Change Management

  • Professional consulting during the phase of system introduction to ensure seamless integration of vitero into your company’s workflow
  • Consulting, evaluation and permanent optimisation of usage
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Technical Support

  • Technical checks (in groups or individual)
  • Introductory support at the beginning of sessions
  • Support hotline
    Learn more

Software Development

  • Adaptation services to meet company-specific requirements
  • Extension of single features up to the point of complete modules
    Learn more

Hardware Services

  • Europe-wide delivery of vitero-certified headsets, webcams and hands-free devices
    Learn more


RWE is one of Europe’s five leading electricity and gas companies. Through our expertise in oil, gas and lignite production; electricity generation from gas, coal, nuclear and renewables; energy trading as well as electricity and gas distribution and sales; we are active at all stages of the energy value chain.
Customer Quote Mr Stock  Customer Quote Ms Gerz

Live E-Communication with vitero:

  • Simple and intuitive handling
  • Moderation possible
  • Based on scientific findings
  • Very flexible and adaptable
  • Tab-proof due to servers in Germany

Bernd Haag:

"With vitero, online tuition is close to classroom reality."

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Awarded for “Distance and Remote Learning”

vitero has been recently honoured as one of the leading providers in Europe by the US magazine Education Technology Insights.

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Patented in the USA: Inspiring virtual environments

Whether in a circle of chairs or during a walk in the woods – in the future, the virtual environments in vitero inspire will encourage creativity and innovative capabilities of users.

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Awarded with the eLearning Award 2020

The jury of the eLearning Journal has decided. The eLearning Award 2020 in the category of web seminars goes to the fischer group and vitero GmbH.

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Winner of the eLearning AWARD 2018 "Virtual Classroom"

Along with the project partner BSH Hausgeräte GmbH, vitero was awarded the eLearning AWARD 2018 in the category "virtual classroom". Learn more in the project report.

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Jetzt testen!

Test now!

We offer various possibilities to get in touch with our software. 

vitero test session

You would like to experience a vitero session and learn more about the various possibilities to use vitero for online communication?

Test vitero authentically

We arrange an authentic virtual session (up to 90 minutes, meeting or training) in your company.

Pilot project

We support you in testing vitero for a few months in some smaller groups before introducing the software company-wide.

You have any questions? You need our help to choose?
Just make a non-binding call:

+49 (0) 711 / 686 89 88 - 0