Virtual Consulting

Customer service can be a time and money consuming business – especially, when you offer prospect and existing customers the service of personal consulting by your own consultants or by call center agents. So far consultation talks for the most part take place either via phone or on site. But phone calls have the great disadvantage that both dialogue partners do not see one another and also cannot see relevant contents. The latter could be documents, films, websites or products, which then have to be verbosely described. Business trips on the other hand cannot always be justified economically – too expensive, too time consuming.

Create clarity!

Web conferences with vitero offer an increasingly popular alternative for consultants and call center agents. The dialogue partners are represented with their photo or webcam picture inside the virtual conference room, thus creating a personal atmosphere. Via application sharing documents, websites or films can be discussed and edited or software can be presented. In addition, the virtual team room has adequate tools to structure the dialogue effectively (e.g., referencing tools). The talks become transparent, agreement unambiguous and customers gain a better impression of your products.

As simple as picking up the receiver

Outlook AddIn

To convene an online consultation is as simple as picking up the telephone receiver. With the vitero Outlook AddIn you can send a ready-made calendar entry (incl. direct session link) to your dialogue partner. By clicking the direct session link, the invitee can easily enter the correct meeting room – that’s it. In this way you can realise ad hoc appointments or clarifications with several participants effectively. Alternatively, the link to the virtual room can be implemented into your own website (via vitero web service interface). Participation via telephone or with mobile devices is supported as well.

Intuitive and secure

Especially for new users switching to virtual meetings is easy thanks to the intuitive handling of vitero. The virtual room is quickly launched just like a conventional website with a link. In case you use our html-5 access, loading takes just about one second. The confidentiality of your talks is guaranteed by encrypted transmission according to online banking standards, by servers in Germany certified according to ISO 27001, and by our software architecture designed for data protection.

For further information on data protection see: vitero security aspects (pdf)

1 The graphic is an illustration that does not represent an assurance of properties.

  • Advantages
  • Services
  • References

Ergonomics & Presentation

  • Intuitive handling brings high user acceptance
  • Presenting, editing, and referencing on meeting contents

Seamlessness & Customisability

  • Quick and easy start of sessions
  • Integration into Outlook incl. default e-mail
  • Integration into website via vitero web service interface
  • Adaptable to your corporate design

Reliability, Security & Data Protection

  • Server & company location Germany
  • Strict compliance with European and German data protection standards
  • Flexible and secure communication via VoIP and telephone

Basic Training for Chairpersons

  • Learn how to moderate online meetings effectively in vitero
  • Ideal for project managers, team managers, heads of the department, external moderators, heads of the division, chairpersons of commitees
  • Service description 

Advanced Training for Chairpersons

  • Learn how to moderate complex work meetings in larger groups in vitero
  • Ideal for project managers, team managers, chairpersons
  • Service description

Pilot Projects

  • Test and assess vitero for up to three months at no license costs, professional consulting included
  • Technical, organizational and methodical-didactical consulting, co-moderation, evaluation and support
    Learn more

Change Management

  • Professional consulting during the phase of system introduction to ensure seamless integration of vitero into your company’s workflow
  • Consulting, evaluation and permanent optimisation of usage
    Learn more

Technical Support

  • Technical checks (in groups or individual)
  • Introductory support at the beginning of sessions
  • Support hotline
    Learn more

Software Development

  • Adaptation services to meet company-specific requirements
  • Extension of single features up to the point of complete modules
    Learn more


The security of our country depends to a considerable degree upon the people who serve in the Bundeswehr. They defend the security of Germany and protect her citizens.

Fraunhofer Gesellschaft

Fraunhofer is Europe’s largest application-oriented research organisation. Our research efforts are geared entirely to people’s needs: health, security, communication, energy and the environment.

IBB Institut für Berufliche Bildung AG

The IBB Institut für Berufliche Bildung AG has been operating for more than 30 years. With its innovative ideas it has developed into one of Germany's largest and most successful educational instutions.

Ministry of Culture, Youth, and Sports of Baden-Wuerttemberg

The continuous further development of the Baden-Wuerttemberg's general education system is the main task of the Ministry of Culture, Youth, and Sports of Baden-Wuerttemberg.


The Lufthansa Group is an aviation group with global operations and a total of more than 400 subsidiaries and associated companies.


RWE is one of Europe’s five leading electricity and gas companies. Through our expertise in oil, gas and lignite production; electricity generation from gas, coal, nuclear and renewables; energy trading as well as electricity and gas distribution and sales; we are active at all stages of the energy value chain.
Customer Quote Mr Stock  Customer Quote Ms Gerz


With its voluntary basis of about 80,000 voluntary experts THW as an authority in the department of the Federal Ministry of the Interior, is possibly “unique”.
Customer Quote


Founded in 1921 as „Gemeinschaft der Freunde“ in the town of Wüstenrot near Heilbronn, Wüstenrot is Germany's oldest building society.
Customer Quote

Further references are listed on the references-page.

Live E-Communication with vitero:

  • Simple and intuitive handling
  • Moderation possible
  • Based on scientific findings
  • Very flexible and adaptable
  • Tab-proof due to servers in Germany

Oriana D'Aleo:

One criterion was the user interface with the personalized avatars which contributed to a nice, personal atmosphere in the virtual Meeting.

Read entire quote


eLearning AWARD 2021: Awards for AUDI AG and vitero GmbH

"Leading in the crisis and afterwards" – AUDI AG and vitero GmbH were awarded for this project in the category "Synchronous Learning".

Read more …

One year remote working with vitero

Thanks to the virtual team room, meetings also succeed when working from home. But what can you do to improve the team spirit? Find out what we have learned for our everyday work.

Read more …

Awarded for "Distance and Remote Learning"

vitero has been recently honoured as one of the leading providers in Europe by the US magazine Education Technology Insights.

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Patented in the USA: Inspiring virtual environments

Whether in a circle of chairs or during a walk in the woods – in the future, the virtual environments in vitero inspire will encourage creativity and innovative capabilities of users.

Read more …


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Jetzt testen!

Test now!

We offer various possibilities to get in touch with our software. 

vitero test session

You would like to experience a vitero session and learn more about the various possibilities to use vitero for online communication?

Test vitero authentically

We arrange an authentic virtual session (up to 90 minutes, meeting or training) in your company.

Pilot project

We support you in testing vitero for a few months in some smaller groups before introducing the software company-wide.

You have any questions? You need our help to choose?
Just make a non-binding call:

+49 (0) 711 / 686 89 88 - 0