E-Mediation / Online Conflict Resolution

Mediation is an extrajudicial way to settle conflicts with the help of a neutral third party (mediator). In accepting different points of views and subjective realities, mediation promotes the ability and will of the conflicting parties to cooperate. It is the goal to create stable and fair solutions for both sides on a long-term basis.

vitero as virtual solution for OCR

That mediation does not only work in a face-to-face situation but also as online mediation can be seen by the example of vitero. For the mediation talk both parties log in to the mediator's virtual ream room. Thanks to well-known metaphors from real life an intimate discussion atmosphere is created; in addition to this, the virtual room can be adjusted to fit individual needs:

Single chairs or chairs in a circle around the table
Moderator sits at the top center
Change of seat = role change
Microphone = right to speak
Communication rules, e.g., raise hand gesture

As a result, using the software does not require cognitive load and attention; the conflicting parties can completely focus on the contents of the session.

Personal closeness despite geographical distance

Apart from the essential advantages of online collaboration such as saving time and money and environmental protection etc., online mediation offers further advantages. Probably the most striking advantage lays in the fact that the conflicting parties can be physically in two different places. Direct confrontation and tricky situations are avoided; thanks to the more anonymous online situation both sides are likely to take part in the mediation process. The special graphic user interface promotes, however, an atmosphere of intimacy and human closeness enabling emotionally intense and confidential talks.

Advantages
Services
Literature

Conflicts can be resolved faster and cheaper
Easier scheduling
Meetings in person and direct confrontation not necessary
People who would not dare to confront their opponent directly are more willing to do mediation in the protected and more anonymous online atmosphere
Effective talks, digital records of the results
Documentation/recycling/archiving possible
Structuring of online communication promotes mediation
Easily connecting external experts
Usage of visual and acoustic elements

Moderation Training for Trainers

Learn how to structure didactically and moderate live online trainings for up to 6 persons
Ideal for online trainers / lecturers as well as persons interested in methods and didactics
Service description

Technical Support

Technical checks (in groups or individual)
Introductory support at the beginning of sessions
Support hotline
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Co-Moderation

Experienced vitero moderator supports you during your sessions
Ideal for yet inexperienced online moderators

Pilot Projects

Test and assess vitero for up to three months at no license costs, professional consulting included
Technical, organizational and methodical-didactical consulting, co-moderation, evaluation and support
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Change Management

Professional consulting during the phase of system introduction to ensure seamless integration of vitero into your company’s workflow
Consulting, evaluation and permanent optimisation of usage
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Hardware Services

Europe-wide delivery of vitero-certified headsets, webcams and hands-free devices
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Article on Trust as Success Factor in Online Mediation in „Die Wirtschaftsmediation“ 01/2013 (pdf - German)
Book Chapter on Online Mediation in „Konfliktlösung online?“ 2012 (Ed. Steinbeis-Beratungszentrum Wirtschaftsmediation) (pdf - German)
Article on Online Mediation in „Spektrum der Mediation“ 47/2012 (pdf - German)
Article on Online Mediation in the virtual room in „ZKM-Zeitschrift für Konfliktmanagement“ 06/2009 (pdf - German)

Test vitero

Live E-Communication with vitero:

Simple and intuitive handling
Moderation possible
Based on scientific findings
Very flexible and adaptable
Tab-proof due to servers in Germany

Roland Bauer:

"The way the virtual room is designed and the possibilities for giving feedback allow to create a personal atmosphere and a feeling of nearness among the persons participating in a vitero session."

Read entire quote

News

Awarded with the eLearning Award 2020

The jury of the eLearning Journal has decided. The eLearning Award 2020 in the category of web seminars goes to the fischer group and vitero GmbH.

Winner of the eLearning AWARD 2018 "Virtual Classroom"

Along with the project partner BSH Hausgeräte GmbH, vitero was awarded the eLearning AWARD 2018 in the category "virtual classroom". Learn more in the project report.

Lufthansa and vitero win eLearning Award

The Lufthansa Group won the eLearning Award in the category “Virtual Classroom” for using vitero in their worldwide employee training and the virtual general meetings.

vitero cooperation with Blended Communication

The Dutch expert for collaboration and communication, Blended Communication, has acquired the exclusive rights to distribute vitero within Benelux countries.

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Test now!

We offer various possibilities to get in touch with our software.

vitero test session

You would like to experience a vitero session and learn more about the various possibilities to use vitero for online communication?

Test vitero authentically

We arrange an authentic virtual session (up to 90 minutes, meeting or training) in your company.

Pilot project

We support you in testing vitero for a few months in some smaller groups before introducing the software company-wide.

You have any questions? You need our help to choose?
Just make a non-binding call:

+49 (0) 711 / 686 89 88 - 0