E-Mediation / Online Conflict Resolution

Mediation is an extrajudicial way to settle conflicts with the help of a neutral third party (mediator). In accepting different points of views and subjective realities, mediation promotes the ability and will of the conflicting parties to cooperate. It is the goal to create stable and fair solutions for both sides on a long-term basis.

vitero as virtual solution for OCR

Mediation talk

That mediation does not only work in a face-to-face situation but also as online mediation can be seen by the example of vitero. For the mediation talk both parties log in to the mediator's virtual ream room. Thanks to well-known metaphors from real life an intimate discussion atmosphere is created; in addition to this, the virtual room can be adjusted to fit individual needs:


  • Single chairs or chairs in a circle around the table
  • Moderator sits at the top center
  • Change of seat = role change
  • Microphone = right to speak
  • Communication rules, e.g., raise hand gesture

As a result, using the software does not require cognitive load and attention; the conflicting parties can completely focus on the contents of the session.

Personal closeness despite geographical distance

Apart from the essential advantages of online collaboration such as saving time and money and environmental protection etc., online mediation offers further advantages. Probably the most striking advantage lays in the fact that the conflicting parties can be physically in two different places. Direct confrontation and tricky situations are avoided; thanks to the more anonymous online situation both sides are likely to take part in the mediation process. The special graphic user interface promotes, however, an atmosphere of intimacy and human closeness enabling emotionally intense and confidential talks.

  • Advantages
  • Services
  • Literature
    • Conflicts can be resolved faster and cheaper
    • Easier scheduling
    • Meetings in person and direct confrontation not necessary
    • People who would not dare to confront their opponent directly are more willing to do mediation in the protected and more anonymous online atmosphere
    • Effective talks, digital records of the results
    • Documentation/recycling/archiving possible
    • Structuring of online communication promotes mediation
    • Easily connecting external experts
    • Usage of visual and acoustic elements

Moderation Training for Trainers

  • Learn how to structure didactically and moderate live online trainings for up to 6 persons
  • Ideal for online trainers / lecturers as well as persons interested in methods and didactics
  • Service description

Technical Support

  • Technical checks (in groups or individual)
  • Introductory support at the beginning of sessions
  • Support hotline
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  • Experienced vitero moderator supports you during your sessions
  • Ideal for yet inexperienced online moderators

Pilot Projects

  • Test and assess vitero for up to three months at no license costs, professional consulting included
  • Technical, organizational and methodical-didactical consulting, co-moderation, evaluation and support
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Change Management

  • Professional consulting during the phase of system introduction to ensure seamless integration of vitero into your company’s workflow
  • Consulting, evaluation and permanent optimisation of usage
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Live E-Communication with vitero:

  • Simple and intuitive handling
  • Moderation possible
  • Based on scientific findings
  • Very flexible and adaptable
  • Tab-proof due to servers in Germany

Matthias Korth:

"The exchange of experiences among voluntary aides from all over Germany and the option to participate within familiar surroundings are another success factor."

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eLearning AWARD 2021: Awards for AUDI AG and vitero GmbH

"Leading in the crisis and afterwards" – AUDI AG and vitero GmbH were awarded for this project in the category "Synchronous Learning".

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One year remote working with vitero

Thanks to the virtual team room, meetings also succeed when working from home. But what can you do to improve the team spirit? Find out what we have learned for our everyday work.

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Awarded for "Distance and Remote Learning"

vitero has been recently honoured as one of the leading providers in Europe by the US magazine Education Technology Insights.

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Patented in the USA: Inspiring virtual environments

Whether in a circle of chairs or during a walk in the woods – in the future, the virtual environments in vitero inspire will encourage creativity and innovative capabilities of users.

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We offer various possibilities to get in touch with our software. 

vitero test session

You would like to experience a vitero session and learn more about the various possibilities to use vitero for online communication?

Test vitero authentically

We arrange an authentic virtual session (up to 90 minutes, meeting or training) in your company.

Pilot project

We support you in testing vitero for a few months in some smaller groups before introducing the software company-wide.

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+49 (0) 711 / 686 89 88 - 0