Live E-Communication with vitero:
- Simple and intuitive handling
- Moderation possible
- Based on scientific findings
- Very flexible and adaptable
- Tab-proof due to servers in Germany
E-Mediation / Online Conflict Resolution
Mediation is an extrajudicial way to settle conflicts with the help of a neutral third party (mediator). In accepting different points of views and subjective realities, mediation promotes the ability and will of the conflicting parties to cooperate. It is the goal to create stable and fair solutions for both sides on a long-term basis.
vitero as Virtual Solution for OCR
Personal Closeness Dispite Geographical Distance
Apart from the essential advantages of online collaboration such as saving time and money and environmental protection etc., online mediation offers further advantages. Probably the most striking advantage lays in the fact that the conflicting parties can be physically in two different places. Direct confrontation and tricky situations are avoided; thanks to the more anonymous online situation both sides are likely to take part in the mediation process. The special graphic user interface promotes, however, an atmosphere of intimacy and human closeness enabling emotionally intense and confidential talks.
Online Mediation – an Innovative Service by vitero
We offer you online mediation as a full package: a professional mediator conducts your mediation in vitero. Upon request parts of the mediation can take place in face-to-face sessions.
- Advantages
- Services
- Literature
- Conflicts can be resolved faster and cheaper
- Easier scheduling
- Meetings in person and direct confrontation not necessary
- People who would not dare to confront their opponent directly are more willing to do mediation in the protected and more anonymous online atmosphere
- Effective talks, digital records of the results
- Documentation/recycling/archiving possible
- Structuring of online communication promotes mediation
- Easily connecting external experts
- Usage of visual and acoustic elements
Co-Mediation
- Experienced vitero mediator supports you during your sessions
- Ideal for yet inexperience online mediators
Learn more
Basic Training for Mediators
- Learn how to do online conflict resolution in vitero
- Ideal for mediators who would like to provide conflict resolution services partly or completely online
Moderation Training for Trainers
- Learn how to structure didactically and moderate live online trainings for up to 20 persons
- Ideal for online trainers / lecturers as well as persons interested in methods and didactics
Technical Support
-
Technical checks (in groups or individual)
-
Introductory support at the beginning of sessions
-
Support hotline
Learn more
Co-Moderation
- Experienced vitero moderator supports you during your sessions
- Ideal for yet inexperienced online moderators
Pilot Projects
- Test and assess vitero for up to three months at no license costs, professional consulting included
- Technical, organizational and methodical-didactical consulting, co-moderation, evaluation and support
Learn more
Change Management
- Professional consulting during the phase of system introduction to ensure seamless integration of vitero into your company’s workflow
- Consulting, evaluation and permanent optimization of usage
Learn more
Hardware Services
- Europe-wide delivery of vitero-certified headsets, webcams and hands-free devices
Learn more
Article on Trust as Success Factor in Online Mediation in „Die Wirtschaftsmediation“ 01/2013 (pdf - German)
Book Chapter on Online Mediation in „Konfliktlösung online?“ 2012 (Ed. Steinbeis-Beratungszentrum Wirtschaftsmediation) (pdf - German)
Article on Online Mediation in „Spektrum der Mediation“ 47/2012 (pdf - German)
Article on Online Mediation in the virtual room in „ZKM-Zeitschrift für Konfliktmanagement“ 06/2009 (pdf - German)
