E-Health / Teletherapy

Typically, the term ‚e-health‘ covers medical services and further tasks in the health sector with the help of electronic devices. Mostly, for the sake of saving expenses, personnel and expenditure of time stakeholders are connected: patients and physicians for diagnoses or therapies, medical experts for talks and conferences, or physicians and administration for meetings and to exchange data. While the two latter cases rather refer to the field of web conferencing, the communication between patients and physicians is a special case. Doctor and patient benefit not only from the mentioned savings but also new effective concepts for therapy become possible and the sphere of influence for therapeutical offers is increased. A multi-awarded winning example is the cooperation between vitero, PARLO Institut and Kasseler Stottertherapie.

Example Kasseler Stottertherapie

Worldwide there are about 60 million people who stutter. That equals about one per cent of the world’s total population. Therapy such as provided by Kasseler Stottertherapie can help these people. It consists of two parts: first, an intensive course that lasts for several weeks and then periodical units en bloc who function as a refresher. Without regular practice and qualified aftercare during these periodical units the result is a high rate of relapses – the hard-earned success is reduced to nothing. For a long time the question of how to improve the aftercare phase caused quite a headache. Increasing the frequency of the periodical units in their conventional form would have resulted in an increase in expenses and expenditure of time.

Virtualise and offer therapies worldwide

At first, PARLO Institut approached us, vitero, as German provider for web conferencing, in order to virtualize the periodical units. To this day, vitero offers the perfect platform for this application, both in technical and in conceptional respect. The therapist can communicate via VoIP with his patients. He can also do several speech exercises, and analyze and correct their speaking behavior, thanks to the implementation of special therapy software. vitero’s ergonomic graphic user interface is ideal for single and group therapy. The therapeutical and economical profitability of this virtual approach could also be proven during the pilot phase. Encouraged by this great popularity, today not only the periodical units but the entire therapy at Kasseler Stottertherapie is offered online. At the same time, the sphere of activity could be increased and new markets opened up. Today, people from all over the world can benefit from this therapy. There have already been six new jobs as therapists created and more than 1.000 therapy sessions have taken place.

Observation of confidentiality

What is obligatory for companies concerning the adherence of the Federal Data Protection Act applies all the more to information a patient shares with his physician. That is the reason why the communication is encrypted and transmitted according to online banking standards. For our cloud services TÜV-certified servers located in Germany guarantee the adherence of the Federal Data Protection Act. In addition, it is also possible that the customers host vitero on their own servers. Upon customer’s request the security and data protection architecture can be further refined and adjusted to fit your scenario.

Advantages
Services
References

Profitability & Sphere of Activity

No travels between residence and doctor’s office, thus saving time and costs.
Sphere of activity for your therapies is increased. Thanks to location independence, therapy can be offered worldwide.
Easily connecting experts
Lack of country doctors: in areas suffering from low density of doctors the initial interview can be done partly online
Increased interconnection of administration – physician – patient.

Ergonomics

Ergonomical graphic user interface reduces initial scepticism, the physician can focus solely on the patient.
Thanks to easy handling well-suited for persons with a low affinity of PCs (e.g., elderly patients)
Intuitive handling brings high user acceptance

Presentation & Collaboration

Presenting, editing, and referencing on contents
Any kind of software can be shown via application sharing

Reliability, Security & Data Protection

Strict compliance with European and German data protection standards
Certification according to ISO 27001 guarantees excellent server accessibility and security.

Upon request custom-tailored trainings

Individual training, adjusted to fit customer needs

Pilot Projects

Test and assess vitero for up to three months at no license costs, professional consulting included
Technical, organizational and methodical-didactical consulting, co-moderation, evaluation and support
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Change Management

Professional consulting during the phase of system introduction to ensure seamless integration of vitero into your company’s workflow
Consulting, evaluation and permanent optimisation of usage
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Technical Support

Technical checks (in groups or individual)
Introductory support at the beginning of sessions
Support hotline
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Software Development

Adaptation services to meet company-specific requirements
Extension of single features up to the point of complete modules
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Hardware Services

Europe-wide delivery of vitero-certified headsets, webcams and hands-free devices
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Co-Moderation

Experienced vitero moderator supports you during your sessions
Ideal for yet inexperienced online moderators

Die Johanniter

Die Johanniter stand for social engagement in a Christian tradition. Under the umbrella of the Order of Saint John, today there are ambulant social services, stationary elderly care institutions, hospitals and child and youth institutions. Die Johanniter are one of Germany's largest welfare and aid organisations.

Kasseler Stottertherapie

For more than 15 years, Kasseler Stottertherapie has been a modern and innovative institution for persons who stutter. Our successful intensive stuttering therapy is based on longstanding experience and permanent scientific supervision.