E-Mediation / Online Konfliktmoderation

Frequently Asked Questions (FAQ)

General information

I am interested in vitero. Whom should I contact?

If you are interested in vitero please contact our consulting team by email to info@vitero.de, by phone through the number +49 (0) 711 / 6868988-0 or via our contact form.

In which languages is vitero available?

The interface can be adjusted user-specifically in the following languages:

  • English
  • German
  • Chinese (Mandarin)
  • French
  • Italian
  • Japanese
  • Korean
  • Croatian
  • Dutch
  • Polish
  • Portuguese
  • Russian
  • Swedish
  • Spanish
  • Czech
  • Turkish

Which room sizes are available in vitero?

vitero is available in the room sizes 6, 10, 16, 26, 46 or 80 participants (each plus moderator seat). Please note that we differentiate between participants, who actively contribute to the arrangement of the session via versatile functions and so-called audience, who in comparison participate passively. In addition to 40 participants, it is also possible to connect more than 200 audience users to one room (extension module vitero audience required).

How are data protection and vitero connected?

The topic of data protection is very important to us. Initial information can be found here: vitero security aspects.

If you have any questions and / or require further advice, please contact our data protection officer Mr. Trier (thomas.trier@vitero.de). Furthermore, we regularly offer webinars on data protection.

Which services does vitero provide besides the software?

In addition to the vitero software we offer accompanying services on the topic online-communication:


Which technical support is provided by vitero?

Our technical support is available 24/7. From Monday to Friday (except for Germany-wide public holidays) between 8:00 and 17:00 you can reach our German- and English-speaking support team. At all other times, an English-speaking support team is available.
In addition you can access our virtual team room help and our Vitero Management System (VMS) help document at any time.

Which hardware do I need?

Do I need additional software, e.g. a Flash Player?

No, vitero does not need any AddOns, PlugIns or other additional software such as the Flash Player. All required components are included in the executable file.

How do I start vitero?

You can start vitero by clicking on a link (any internet browser) or downloading the executable file. An installation is only necessary in the first case. You do not need any administration rights.

If you have received an invitation e-mail with a link, please use it.

How can I participate in a session auditorily?

You can choose between VoIP or phone dial-in to participate in a session by audio (basic module vitero inspire+ required) .
When using VoIP, we recommend the use of a headset, especially for participants with a high amount of speaking time. This way an echo can be avoided and the audio quality can be improved.
See also: https://www.vitero.de/doc/help/vitero-inspire_hardware-recommendations_en.pdf

I am hearing other participants delayed. Why is that?

The audio transmission with Voice over IP (VOIP) is always a little delayed due to technical reasons. Ideally the delay is very short, hardly noticeable and not more than 0.3 seconds. An audio delay is mostly caused by a low internet performance. Proceed as follows to rectify:

  • Connect a LAN cable if you are connected via Wi-Fi.
  • Close all programs you do not need for the vitero session.
  • Give the right to speak only to participants who want to say something at this moment. Unnecessary audio lines are closed this way.

Alternatively to vitero VoIP you can use the phone dial-in (requirement: basic module vitero inspire+ and booking incl. phone).


Which administration levels are there in vitero?

In the Vitero Management System you can assign group-specific roles such as team leader, moderator, assistant, participant or audience (extension module vitero audience required).
Further information about the role and rights system can be found in our VMS help.

Which types of reports are there in vitero?

Session data such as begin, end, name and number of participants, activated gestures, open text chat etc. can be saved as a text chat protocol after each session (on the moderator and participant’s computer as txt-file). In addition, voting results of multiple-choice questions are automatically saved as jpg on the computer of the person who started it.
If session information is to be collected, this is possible with the extension module vitero monitoring / vitero monitoring+.
Further information about the statistical recording of session data can be found in our VMS help.

Can vitero be integrated in other learning management systems (LMS)?

vitero can be integrated in your consisting LMS. The LMS acts as a basis. Further information can be found here: https://www.vitero.de/doc/info/vitero_info_lms-connectors_en.pdf.
Even if your LMS is not listed, an integration is possible using our web service interface. Please do not hesitate to contact us.

How do I manage my username and password?

You can change your profile, incl. username and password and reset your password under https://vms.vitero.de/vitero/user/myprofile.htm.
If vitero is used via an LMS connector, please use the access data for the LMS (e.g. ILIAS or Moodle). You may also receive an email with a session code or direct link. In these cases you can also use vitero without access data.

What if my user account has been locked?

Your account is locked after the third incorrect entry of the username or password. This serves as protection for your data. If your account has been locked, you can request an e-mail for resetting your password at vms.vitero.de or in the log-in mask. Alternatively, you can turn to your vitero administrator.

How do I delete my user account?

You can delete or change your data under vms.vitero.de (in the section „My Profile“).

How do I upload a photo of myself?

You can take a picture with your webcam during the session or upload up to two photos under vms.vitero.de in the section “My Profile” and save it in the VMS. If you use vitero via an LMS, your profile picture may be automatically adopted.

How do I change my e-mail address?

You can change your e-mail address under vms.vitero.de in the section “My Profile”.

Which privacy settings are possible?

Under vms.vitero.de in the section „My Profile“, you can decide which data you would like to publish for your vitero account. As a German company with exclusively German server locations, vitero GmbH is obliged to keep to the terms of the Federal Data Protection Act (BDSG). In addition, your administrator can make further settings to protect your privacy, e.g. to comply with corporate data protection requirements. This way it is possible to force a password change or to participate in a vitero session anonymously.

How do I invite participants?

Depending on your purchased license and the use of an LMS connector, you can invite participants via an Outlook AddIn, an automatically generated e-mail of the Vitero Management System or the vitero event manager (automated invitation via a form), the vitero support or a self-written e-mail.
We are happy to advise you on the kind of invitation that is appropriate for your purposes.


Is there a trial version to test vitero?

If you would like to test vitero before deciding for the purchase, you have the following options:

  • Company-specific test session – please contact us
  • Right of special termination within the first three contractual months (on request; not possible with every contract).
  • Test over several days (after participation in a test session) – please contact us.
  • Pilot project for intense testing with professional support by vitero (prices on request).

More detailed tests are possible on request.

Which license models are available?

An overview can be found in our Product Data Sheet.
Our consultants will gladly advise you which model is suited best for you.

Why are the prices missing on the vitero website?

We run a variety of license models and function modules. Depending on the rooms and / or modules you receive quantity discounts. Not all modules can be combined with one another. Thus, we are happy to advise you in advance in order to determine the best combination for you. You will receive an individual price information after a short consultation. Please contact us!

How can I change my license model or add modules?

Please contact our consultants. They are happy to advise you individually and inform you about the possibilities.

How does the set-up (SaaS / rental model) take place?

Please contact a vitero consultant for the creation of a service contract. You will be given access to your account at the date fixed as soon as we receive the signed service contract. This can be done promptly – mostly within a few hours. Afterwards you receive the access data for the required e-mail addresses. From that moment on, you can work with vitero.

  • FAQ

Live E-Communication with vitero:

  • Simple and intuitive handling
  • Moderation possible
  • Based on scientific findings
  • Very flexible and adaptable
  • Tab-proof due to servers in Germany

Dr. Daniel Stoller-Schai:

"The virtual participants were able to contribute their questions and comments via text chat which was displayed at the conference Hotel."

Read entire quote


eLearning AWARD 2021: Awards for AUDI AG and vitero GmbH

"Leading in the crisis and afterwards" – AUDI AG and vitero GmbH were awarded for this project in the category "Synchronous Learning".

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One year remote working with vitero

Thanks to the virtual team room, meetings also succeed when working from home. But what can you do to improve the team spirit? Find out what we have learned for our everyday work.

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Awarded for "Distance and Remote Learning"

vitero has been recently honoured as one of the leading providers in Europe by the US magazine Education Technology Insights.

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Patented in the USA: Inspiring virtual environments

Whether in a circle of chairs or during a walk in the woods – in the future, the virtual environments in vitero inspire will encourage creativity and innovative capabilities of users.

Read more …


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vitero test session

You would like to experience a vitero session and learn more about the various possibilities to use vitero for online communication?

Test vitero authentically

We arrange an authentic virtual session (up to 90 minutes, meeting or training) in your company.

Pilot project

We support you in testing vitero for a few months in some smaller groups before introducing the software company-wide.

You have any questions? You need our help to choose?
Just make a non-binding call:

+49 (0) 711 / 686 89 88 - 0