
Live E-Communication with vitero:
- Simple and intuitive handling
- Moderation possible
- Based on scientific findings
- Very flexible and adaptable
- Tab-proof due to servers in Germany
If you are interested in vitero please contact our consulting team by email to info@vitero.de, by phone through the number +49 (0) 711 / 6868988-0 or via our contact form.
The interface can be adjusted user-specifically in the following languages:
vitero is available in the room sizes 6, 10, 16, 26, 46 or 80 participants (each plus moderator seat). Please note that we differentiate between participants, who actively contribute to the arrangement of the session via versatile functions and so-called audience, who in comparison participate passively. In addition to 40 participants, it is also possible to connect more than 200 audience users to one room (extension module vitero audience required).
The topic of data protection is very important to us. Initial information can be found here: vitero security aspects.
If you have any questions and / or require further advice, please contact our data protection officer Mr. Trier (thomas.trier@vitero.de). Furthermore, we regularly offer webinars on data protection.
In addition to the vitero software we offer accompanying services on the topic online-communication:
Our technical support is available 24/7. From Monday to Friday (except for Germany-wide public holidays) between 8:00 and 17:00 you can reach our German- and English-speaking support team. At all other times, an English-speaking support team is available.
In addition you can access our virtual team room help, our overview of the bandwidth requirement and our Vitero Management System (VMS) help document at any time.
vitero inspire system requirements client (https://www.vitero.de/doc/help/vitero-inspire_system-requirements-default_en.pdf).
No, vitero does not need any AddOns, PlugIns or other additional software such as the Flash Player. All required components are included in the executable file.
You can start vitero by clicking on a link (any internet browser) or downloading the executable file. An installation is only necessary in the first case. You do not need any administration rights.
If you have received an invitation e-mail with a link, please use it.
You can choose between VoIP or phone dial-in to participate in a session by audio (basic module vitero inspire+ required) .
When using VoIP, we recommend the use of a headset, especially for participants with a high amount of speaking time. This way an echo can be avoided and the audio quality can be improved.
See also: https://www.vitero.de/doc/help/vitero-inspire_hardware-recommendations_en.pdf
The audio transmission with Voice over IP (VOIP) is always a little delayed due to technical reasons. Ideally the delay is very short, hardly noticeable and not more than 0.3 seconds. An audio delay is mostly caused by a low internet performance. Proceed as follows to rectify:
Alternatively to vitero VoIP you can use the phone dial-in (requirement: basic module vitero inspire+ and booking incl. phone).
In the Vitero Management System you can assign group-specific roles such as team leader, moderator, assistant, participant or audience (extension module vitero audience required).
Further information about the role and rights system can be found in our VMS help.
Session data such as begin, end, name and number of participants, activated gestures, open text chat etc. can be saved as a text chat protocol after each session (on the moderator and participant’s computer as txt-file). In addition, voting results of multiple-choice questions are automatically saved as jpg on the computer of the person who started it.
If session information is to be collected, this is possible with the extension module vitero monitoring / vitero monitoring+.
Further information about the statistical recording of session data can be found in our VMS help.
vitero can be integrated in your consisting LMS. The LMS acts as a basis. Further information can be found here: https://www.vitero.de/doc/info/vitero_info_lms-connectors_en.pdf.
Even if your LMS is not listed, an integration is possible using our web service interface. Please do not hesitate to contact us.
You can change your profile, incl. username and password and reset your password under https://vms.vitero.de/vitero/user/myprofile.htm.
If vitero is used via an LMS connector, please use the access data for the LMS (e.g. ILIAS or Moodle). You may also receive an email with a session code or direct link. In these cases you can also use vitero without access data.
Your account is locked after the third incorrect entry of the username or password. This serves as protection for your data. If your account has been locked, you can request an e-mail for resetting your password at vms.vitero.de or in the log-in mask. Alternatively, you can turn to your vitero administrator.
You can delete or change your data under vms.vitero.de (in the section „My Profile“).
You can take a picture with your webcam during the session or upload up to two photos under vms.vitero.de in the section “My Profile” and save it in the VMS. If you use vitero via an LMS, your profile picture may be automatically adopted.
You can change your e-mail address under vms.vitero.de in the section “My Profile”.
Under vms.vitero.de in the section „My Profile“, you can decide which data you would like to publish for your vitero account. As a German company with exclusively German server locations, vitero GmbH is obliged to keep to the terms of the Federal Data Protection Act (BDSG). In addition, your administrator can make further settings to protect your privacy, e.g. to comply with corporate data protection requirements. This way it is possible to force a password change or to participate in a vitero session anonymously.
Depending on your purchased license and the use of an LMS connector, you can invite participants via an Outlook AddIn, an automatically generated e-mail of the Vitero Management System or the vitero event manager (automated invitation via a form), the vitero support or a self-written e-mail.
We are happy to advise you on the kind of invitation that is appropriate for your purposes.
If you would like to test vitero before deciding for the purchase, you have the following options:
More detailed tests are possible on request.
An overview can be found in our Product Data Sheet.
Our consultants will gladly advise you which model is suited best for you.
We run a variety of license models and function modules. Depending on the rooms and / or modules you receive quantity discounts. Not all modules can be combined with one another. Thus, we are happy to advise you in advance in order to determine the best combination for you. You will receive an individual price information after a short consultation. Please contact us!
Please contact our consultants. They are happy to advise you individually and inform you about the possibilities.
Please contact a vitero consultant for the creation of a service contract. You will be given access to your account at the date fixed as soon as we receive the signed service contract. This can be done promptly – mostly within a few hours. Afterwards you receive the access data for the required e-mail addresses. From that moment on, you can work with vitero.
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