Frequently Asked Questions (FAQ)

General information

I am interested in vitero. Whom should I contact?

If you are interested in vitero please contact our consulting team by email to info@vitero.de, by phone through the number 0711 / 6868988-0 or via our contact form.

In which languages is vitero available?

The interface can be adjusted user-specifically in German, English, French, Spanish, Dutch, Chinese, Russian and Turkish. Other languages will follow.

Which room sizes are available in vitero?

vitero is available in the room sizes 2, 4, 6, 12, 22 and 40 participants (each plus moderator seat). Please note that we differentiate between participants, who actively contribute to the arrangement of the session via versatile functions and so-called audience, who in comparison participate passively. In addition to 40 participants, it is also possible to connect more than 1,000 audience users to one room (extension module vitero audience required).

How are data protection and vitero connected?

The topic of data protection is very important to us. Initial information can be found here: vitero security aspects.

If you have any questions and / or require further advice, please contact our data protection officer Mr. Trier (thomas.trier@vitero.de). Furthermore, we regularly offer webinars on data protection.

Which services does vitero provide besides the software?

In addition to the vitero software we offer accompanying services on the topic online-communication:

Technology

Which technical support is provided by vitero?

Our technical support is available 24/7. From Monday to Friday (except for Germany-wide public holidays) between 8:00 and 17:00 you can reach our German- and English-speaking support team. At all other times, an English-speaking support team is available.
In addition you can access our virtual team room help (http://www.vitero.de/docs/virtual_team_room_help.pdf), our overview of the bandwidth requirement (https://www.vitero.de/docs/vitero_data_volume.pdf) and our Vitero Management System (VMS) help (http://www.vitero.de/docs/vms_help.pdf) at any time.

Which hardware do I need?

vitero system requirements client (https://www.vitero.de/docs/vitero_sr_client_saas.pdf).

How can I check if the access to vitero works properly on my computer?

A personal test room is available for every participant. It can be reached by the following link: https://vms.vitero.de/vitero/start.htm?sessionCode=personalroom&login=0.

Alternatively, you can start vitero under vitero.de/download and enter the test room via the session code. The session code is: testroom. Access data is not necessary. Here, you can check your audio settings and receive some information about the virtual room.

Do I need additional software, e.g. a Flash Player?

No, vitero does not need any AddOns, PlugIns or other additional software such as the Flash Player. All required components are included in the executable file.

How do I start vitero?

You can start vitero by clicking on a link (any internet browser) or downloading the executable file. An installation is only necessary in the first case. You do not need any administration rights.

Link: vitero.de/start
Download: vitero.de/download

If you have received an invitation e-mail with a link, please use it.

How can I participate in a session auditorily?

You can choose between VoIP or phone dial-in to participate in a session by audio (basic module vitero essentials+ required) .
When using VoIP, we recommend the use of a headset, especially for participants with a high amount of speaking time. This way an echo can be avoided and the audio quality can be improved.
See also: https://www.vitero.de/docs/vitero_hardware_recommendations.pdf

I am hearing other participants delayed. Why is that?

The audio transmission with Voice over IP (VOIP) is always a little delayed due to technical reasons. Ideally the delay is very short, hardly noticeable and not more than 0.3 seconds. An audio delay is mostly caused by a low internet performance. Proceed as follows to rectify:

Connect a LAN cable if you are connected via Wi-Fi.
Close all programs you do not need for the vitero session.
Give the right to speak only to participants who want to say something at this moment. Unnecessary audio lines are closed this way.

Alternatively to vitero VoIP you can use the phone dial-in (requirement: basic module vitero essentials+ and booking incl. phone). Find further information here: vitero audio delay.

Organization

Which administration levels are there in vitero?

In the Vitero Management System you can assign group-specific roles such as team leader, moderator, assistant, participant or audience (extension module vitero audience required).
Further information about the role and rights system can be found in our VMS help on page 22.

Which types of reports are there in vitero?

Session data such as begin, end, name and number of participants, activated gestures, open text chat etc. can be saved as a text chat protocol after each session (on the moderator and participant’s computer as txt-file). In addition, voting results of multiple-choice questions are automatically saved as jpg on the computer of the person who started it.
If session information is to be collected, this is possible with the extension module vitero monitoring / vitero monitoring+.
Further information about the statistical recording of session data can be found in our VMS help on page 99.

Can vitero be integrated in other learning management systems (LMS)?

vitero can be integrated in your consisting LMS. The LMS acts as a basis. Further information can be found here: https://www.vitero.de/docs/vitero_lms_connectors.pdf.
Even if your LMS is not listed, an integration is possible using our web service interface. Please do not hesitate to contact us.

How do I manage my username and password?

You can change your profile, incl. username and password and reset your password under https://vms.vitero.de/vitero/user/myprofile.htm.
If vitero is used via an LMS connector, please use the access data for the LMS (e.g. ILIAS or Moodle). You may also receive an email with a session code or direct link. In these cases you can also use vitero without access data.

What if my user account has been locked?

Your account is locked after the third incorrect entry of the username or password. This serves as protection for your data. If your account has been locked, you can request an e-mail for resetting your password at vms.vitero.de or in the log-in mask. Alternatively, you can turn to your vitero administrator.

How do I delete my user account?

You can delete or change your data under vms.vitero.de (in the section „My Profile“).

How do I upload a photo of me?

You can take a picture with your webcam during the session or upload up to two photos under vms.vitero.de in the section “My Profile” and save it in the VMS. If you use vitero via an LMS, your profile picture may be automatically adopted.

How do I change my e-mail address?

You can change your e-mail address under vms.vitero.de in the section “My Profile”.

Which privacy settings are possible?

Under vms.vitero.de in the section „My Profile“, you can decide which data you would like to publish for your vitero account. As a German company with exclusively German server locations, vitero GmbH is obliged to keep to the terms of the Federal Data Protection Act (BDSG). In addition, your administrator can make further settings to protect your privacy, e.g. to comply with corporate data protection requirements. This way it is possible to force a password change or to participate in a vitero session anonymously.

How do I invite participants?

Depending on your purchased license and the use of an LMS connector, you can invite participants via an Outlook AddIn, an automatically generated e-mail of the Vitero Management System or the vitero event manager (automated invitation via a form), the vitero support or a self-written e-mail.
We are happy to advise you on the kind of invitation that is appropriate for your purposes.

Licensing

Is there a trial version to test vitero?

If you would like to test vitero before deciding for the purchase, you have the following options:

Company-specific test session – please contact us
Personal room (https://vms.vitero.de/vitero/start.htm?sessionCode=personalroom&login=0.) – here are some, but not all functions available. Therefore only suitable for the “first impression”, not a full test.
Right of special termination within the first three contractual months (on request; not possible with every contract).
Test over several days (after participation in a test session) – please contact us.
Pilot project for intense testing with professional support by vitero (prices on request).

More detailed tests are possible on request.

Which license models are available?

An overview can be found in our Product Data Sheet on page 23.
Our consultants will gladly advise you which model is suited best for you.

Why are the prices missing on the vitero website?

We run a variety of license models and function modules. Depending on the rooms and / or modules you receive quantity discounts. Not all modules can be combined with one another. Thus, we are happy to advise you in advance in order to determine the best combination for you. You will receive an individual price information after a short consultation. Furthermore, small businesses and educational institutions (public and private) receive high individual discounts. Please contact us!

How can I change my license model or add modules?

Please contact our consultants. They are happy to advise you individually and inform you about the possibilities.

How does the set-up (SaaS / rental model) take place?

Please contact a vitero consultant for the creation of a service contract. You will be given access to your account at the date fixed as soon as we receive the signed service contract. This can be done promptly – mostly within a few hours. Afterwards you receive the access data for the required e-mail addresses. From that moment, you can work with vitero.