Academy

vitero Supporter

The advanced training to become a vitero supporter gives you the tools to answer typical support inquiries while vitero inspire is running. In the extensive online training you will learn how to answer common inquiries about connection problems, access to the room or audio problems. You will receive background knowledge and numerous examples with our first-hand experience.

At a glance:

  • Goal: Support requests can be resolved by email, phone and directly in the virtual space
  • Target group: IT staff, internal hotline staff, system administrators
  • Requirements: vitero basic training, in-depth knowledge of Windows
  • Duration: 1 x 120 minutes (online in vitero inspire)
  • Group size: 4 – 6 participants
  • Handout: Training documents, FAQ list for hotline
  • Certificate: Participants receive a certificate as a vitero supporter
  • Detailed description: Download here
  • Dates
  • Content
  • Requirements

Ask for a training via our contact form.

  • Processing and resolution of typical support inquiries as part of a first-level support (usually connection and access difficulties as well as questions about audio)
  • Presentation of a proven standard process
  • Background knowledge and answers to emerging difficulties
  • Knowledge of the system requirements of vitero inspire (HTML5, WebRTC)
  • Succesfull completion of the vitero basic training
  • Basic computer skills (no previous knowledge of online communication required)
  • Windows PC or Mac with internet connection (at least 4 Mbit / s recommended for download and upload), PC headset, webcam (optional) *

* Please note the system requirements. Each participant is responsible for their own hardware.

Live E-Communication with vitero:

  • Simple and intuitive handling
  • Moderation possible
  • Based on scientific findings
  • Very flexible and adaptable
  • Tab-proof due to servers in Germany

Marcel Saft:

"The personal assistance by vitero GmbH, Germany as server location and the transparent and simple licence model are further advantages."

Read entire quote

News

Awarded with the eLearning Award 2020

The jury of the eLearning Journal has decided. The eLearning Award 2020 in the category of web seminars goes to the fischer group and vitero GmbH.

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Winner of the eLearning AWARD 2018 "Virtual Classroom"

Along with the project partner BSH Hausgeräte GmbH, vitero was awarded the eLearning AWARD 2018 in the category "virtual classroom". Learn more in the project report.

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Lufthansa and vitero win eLearning Award

The Lufthansa Group won the eLearning Award in the category “Virtual Classroom” for using vitero in their worldwide employee training and the virtual general meetings.

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vitero cooperation with Blended Communication

The Dutch expert for collaboration and communication, Blended Communication, has acquired the exclusive rights to distribute vitero within Benelux countries.

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We offer various possibilities to get in touch with our software. 

vitero test session

You would like to experience a vitero session and learn more about the various possibilities to use vitero for online communication?

Test vitero authentically

We arrange an authentic virtual session (up to 90 minutes, meeting or training) in your company.

Pilot project

We support you in testing vitero for a few months in some smaller groups before introducing the software company-wide.

You have any questions? You need our help to choose?
Just make a non-binding call:

+49 (0) 711 / 686 89 88 - 0